PAYMENT POLICY

Method of payment accepted is:
1. Bank transfer to our Indonesian account
2. Credit card

SHIPPING

PEGGY HARTANTO is not responsible for any fees charged by customs or other tax authorities. If a guest refuses any shipment from PEGGY HARTANTO, they will remain responsible for all original shipping and handling charges, duties, taxes, and customs charges incurred upon receiving their order, as well as all costs associated with returning the package to PEGGY HARTANTO. If agreed, additional costs for returning the package to the guest will also apply.

RETURN & EXCHANGE

Returns are accepted only for items that are damaged or defective upon receipt. If you need a replacement for a damaged or defective item, the original item must be returned to the seller to receive a new replacement. Please check garments thoroughly upon delivery before removing any attached tags.

To initiate a return, contact us at contact@peggyhartanto.com within 48 hours of receiving your delivery, stating the reason for the return. Returned goods must be received within 15 days from the delivery date. Items received outside this period will not be accepted. Ensure returned goods are unworn, have all swing tags attached, and are in their original condition.

We recommend using registered post for returns and recording the tracking number. We are not responsible for goods lost or damaged in transit. The customer is responsible for postage costs, which will only be reimbursed in cases of damaged, faulty, or incorrectly supplied goods.

Please note SALE ITEMS CANNOT BE RETURNED or EXCHANGED.

CANCELLING THE ORDER

Refunds are only issued for order cancellations, following the procedure outlined below. Orders can be cancelled by either the store or the guest anytime within 24 hours of receiving the order confirmation email, and prior to the store preparing the order for shipment.

If the store cancels your order due to stock unavailability or an inability to process your request, a refund will be automatically processed to your nominated bank account used for the original payment. You will receive an order cancellation confirmation.